Payment Policy

Last updated: 1 December 2025

This Payment Policy explains how payments are processed when you shop at vitaleway.com (“the Site”).
It is designed to ensure transparency, security and a smooth checkout experience for all customers.

Vitale Way complies with UK consumer law, the Consumer Rights Act 2015 and applicable payment regulations.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Maestro)

  • Shopify Payments

  • PayPal

  • Apple Pay / Google Pay (where available)

  • Klarna or other instalment providers (if enabled at checkout)

All payments are processed in GBP (£) unless stated otherwise.

2. Secure Payment Processing

Payment information is handled exclusively by trusted third-party processors.
Vitale Way:

  • never stores card numbers

  • never has access to full card details

  • uses SSL encryption to protect all checkout data

  • relies on Shopify’s PCI-compliant infrastructure

Your information is transmitted securely and protected under industry-standard financial regulations.

3. Payment Authorisation & Verification

To protect customers and prevent fraud, our payment providers may:

  • request additional verification

  • temporarily hold funds

  • decline transactions flagged as suspicious

Orders may be cancelled if payment cannot be fully authorised.

This process protects both our customers and our business.

4. Order Confirmation

Once your payment is approved:

  • you will receive an email confirming your order

  • your order will then be prepared and dispatched

  • your payment method will be charged at the time of purchase

If a payment fails or is incomplete, the order will not be processed.

5. Charges, Pricing & Currency

All prices on the Site are displayed in GBP (£).

Final charges may include:

  • product price

  • applicable discounts

  • shipping fees (if any)

  • taxes or duties (where applicable)

You will always see the full amount before completing checkout.

6. Installment Payments (if applicable)

If purchasing via instalment providers such as Klarna:

  • payments are managed directly by the instalment provider

  • approval is based on the provider’s own credit assessment

  • Vitale Way does not influence approval decisions

  • payment schedules will be outlined at checkout

Please review the provider’s terms before completing payment.

7. Fraud Prevention & Security

Vitale Way and its payment partners use automated and manual checks to detect potential fraudulent activity.
We reserve the right to:

  • refuse or cancel any order

  • request identity verification

  • limit quantities purchased per customer

  • block accounts linked to suspicious behaviour

These measures exist to ensure a safe shopping environment.

8. Billing Information Requirements

You agree to provide accurate, current and complete billing information.
If your billing details are incorrect or cannot be verified, your order may be delayed or cancelled.

9. Failed or Declined Payments

A payment may fail due to:

  • insufficient funds

  • incorrect card details

  • bank restrictions

  • fraud prevention filters

  • issues with payment providers

If payment fails, please update your information or try a different method.

Vitale Way is not responsible for fees applied by your bank or financial institution.

10. Refunds & Payment Reversals

Refunds (where applicable) are processed back to the original payment method only.

Timing may vary depending on:

  • your bank

  • PayPal

  • Stripe

  • card issuer

Full details are outlined in our Returns & Refund Policy.

Vitale Way cannot expedite bank processing times.

11. Chargebacks & Disputes

Before initiating a chargeback with your bank, we kindly ask that you:

  1. Contact our support team

  2. Allow us to resolve the issue directly

Unnecessary chargebacks may delay refunds and impact processing times.
We maintain the right to dispute fraudulent or invalid chargebacks.

12. Changes to This Policy

We may update this Payment Policy to reflect:

  • changes in payment providers

  • new security measures

  • legal requirements

  • operational improvements

Changes take effect upon posting to this page.

13. Contact Us

For questions regarding payments or billing:

📧 Email: vitaleway@gmail.com
🌐 Website: https://vitaleway.com