Shipping Policy

Last updated: 1 December 2025

Thank you for shopping with Vitale Way.
We are committed to delivering a smooth, reliable and transparent shipping experience for all customers.

This Shipping Policy outlines how orders are processed, dispatched and delivered.

1. Order Processing

Once your order is placed, it enters our secure processing system.

  • Processing time: 1–3 business days

  • Orders placed during weekends or holidays are processed the next business day

  • You will receive an email confirmation once your order has been dispatched

Processing times ensure quality control and accurate fulfilment.

2. Fulfilment & Dispatch

Vitale Way partners with trusted international fulfilment providers who prepare and dispatch orders directly to our customers.

This approach allows us to:

  • maintain premium quality control

  • ensure consistent product availability

  • offer better pricing to our community

Only essential delivery information (name, address, contact details) is shared with our fulfilment partners.

3. Delivery Times

We believe in transparency, not unrealistic promises.

Estimated delivery timeframes:

United Kingdom (Mainland & Northern Ireland)

5–12 business days
(depending on volume, customs clearance and courier availability)

Europe (if enabled)

7–15 business days

Rest of World (if available)

10–20 business days

These are estimates.
Delivery times may vary due to:

  • high seasonal volume

  • customs processing

  • courier delays

  • local postal service capacity

We kindly ask customers to allow the full timeframe before enquiring about delays.

4. Tracking Information

Once your order is shipped, you will receive:

  • a dispatch confirmation email

  • tracking details (as soon as provided by the courier)

Tracking updates may take 2–5 days to appear due to international carrier systems.

5. Shipping Costs

Shipping fees (if applicable) are calculated at checkout based on:

  • destination

  • order value

  • selected delivery options

From time to time, we may offer:

  • free UK shipping promotions

  • discounted shipping rates

These will be clearly displayed on our site.

6. Customs, Duties & Taxes

UK customers may occasionally be charged duties or handling fees depending on local customs regulations.

  • These fees are the responsibility of the customer

  • Vitale Way is not liable for customs delays or charges

  • Any taxes collected at checkout will be clearly displayed

We always aim to minimise unexpected costs wherever possible.

7. Delivery Issues

Address Errors

Please ensure your shipping address is complete and accurate.
Vitale Way is not responsible for:

  • failed deliveries due to incorrect addresses

  • delays caused by incomplete information

If an order is returned to us due to an incorrect address, we can reship it once new postage is purchased.

Lost or Stolen Packages

If tracking shows a parcel as delivered but you cannot locate it:

  1. Check all possible delivery points (porch, reception, neighbours)

  2. Contact the courier for clarification

  3. Then contact us

We will assist wherever possible, but parcels marked as “delivered” cannot be automatically refunded.

Delayed Packages

Delays are rare but may occur.
A parcel is considered “delayed” only after it has exceeded the maximum estimated timeframe.

We will always support you in resolving courier issues.

8. Multiple-Item Orders

Orders with multiple items may arrive in separate parcels depending on stock and dispatch locations.
This ensures faster delivery of available items.

You will receive separate tracking numbers if applicable.

9. Pre-Orders (if applicable)

If an item is marked as a pre-order:

  • dispatch begins once stock becomes available

  • estimated timelines will be shown on the product page

  • orders containing pre-order items may ship together unless stated otherwise

10. Changes to This Policy

We may update this Shipping Policy periodically to reflect:

  • operational changes

  • regulatory updates

  • improvements in delivery processes

The latest version will always be posted on this page.

11. Contact Us

For questions regarding shipping or delivery:

📧 Email: vitaleway@gmail.com
🌐 Website: https://vitaleway.com

Our team is here to help.