Terms & Conditions of Use

Last updated: 1 December 2025

Welcome to vitaleway.com (“the Site”), operated by Vitale Way (“we”, “us”, “our”).
By accessing or using this Site, you agree to be bound by these Terms & Conditions (“Terms”).
Please read them carefully before using the Site or placing an order.

Vitale Way operates in full alignment with UK consumer law, including the Consumer Rights Act 2015.

1. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.
You agree not to:

  • misuse the Site

  • attempt to interfere with its security or functionality

  • make fraudulent orders

  • extract or reproduce content without permission

We reserve the right to refuse service to anyone who violates these conditions.

2. Product Information

We aim to present products accurately, including colours, sizing, descriptions, and pricing.
However:

  • slight colour variations may occur due to screen settings

  • sizing may vary slightly depending on manufacturing batches

  • availability is subject to change without notice

All products are offered subject to availability.

3. Pricing & Payment

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to update prices at any time.
An order is confirmed only once payment is successfully processed.

Payment is securely handled via:

  • Shopify Payments

  • PayPal

  • Stripe

Your card details are never stored on our servers.

4. Order Acceptance

When you place an order, you will receive an order confirmation email.
This confirms that your order has been received — not that it has been accepted.

Your order is accepted once it is processed and shipped.

We may cancel an order if:

  • the item is unavailable

  • payment cannot be verified

  • fraudulent or suspicious activity is detected

  • an error occurred in pricing or product listing

If your order is cancelled, you will receive a full refund.

5. Shipping & Delivery

Vitale Way partners with reliable international fulfilment providers to prepare and deliver orders.
Delivery times vary depending on demand and location.

By placing an order, you acknowledge that:

  • shipping times are estimates, not guarantees

  • delays may occur during peak periods or customs processing

  • once dispatched, delivery is the responsibility of the courier

Full details are provided in our Shipping Policy.

6. Returns & Refunds

We want you to love your purchase.

You may request a return according to the conditions outlined in our Returns Policy, which complies with UK consumer law.

To request a return, contact us at:
📧 vitaleway@gmail.com

Items must be returned in original condition, unworn and unwashed.

We reserve the right to refuse a return if the item shows signs of use, damage, or alteration.

7. Customs & Import Fees

For UK customers, import duties or taxes may occasionally be charged depending on customs regulation.

These charges (if any) are the responsibility of the customer.

Vitale Way is not liable for:

  • customs delays

  • import fees

  • courier handling charges

8. Intellectual Property

All content on the Site — including logos, branding, images, text, and design — is the intellectual property of Vitale Way or its licensors.

You may not:

  • reproduce

  • distribute

  • modify

  • publicly display

  • commercially use

any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by UK law:

Vitale Way is not liable for:

  • indirect or consequential losses

  • delays outside our control

  • losses caused by misuse of the product

  • losses resulting from inaccurate order information provided by the customer

Our total liability for any claim will not exceed the value of the order in question.

Nothing in these Terms excludes liability where it would be unlawful to do so, including for:

  • fraud

  • personal injury caused by negligence

10. User Accounts (if applicable)

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login details.

We may suspend or terminate accounts that violate these Terms.

11. Prohibited Activities

You must not:

  • attempt to breach website security

  • use automated systems to extract data

  • make false or misleading orders

  • use content for competing businesses

  • violate applicable laws or regulations

12. Third-Party Links

The Site may contain links to third-party services.
We are not responsible for:

  • their content

  • privacy practices

  • availability

Accessing third-party links is at your own discretion.

13. Changes to These Terms

We may update these Terms periodically for:

  • legal reasons

  • operational updates

  • improvements to clarity

Changes take effect upon posting to this page.
Your continued use of the Site constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms:

📧 Email: vitaleway@gmail.com
🌐 Website: https://vitaleway.com